Cancellation Policy - After School Lessons

If students regularly miss their session it can impact on their learning and ability to progress, as well as jeopardise your child’s regular time slot.

During the course of a term

1. Credits will not be applied for student absence.

2. Make up sessions will be offered, or a 50% cancellation fee can be paid if the make-up is declined.

3. These make up sessions will be offered at an alternative time, if possible, i.e. they may have 2 sessions in 1 week to make up the time.

4. If this is not possible, then sessions in the holidays at Lewiston will be offered. This can be done in any school holidays – i.e. if term 1 holidays is not convenient, it can be term 2 or the Christmas holidays.

5. If the make-up session is not made up within the year, it will be forfeited.

6. If a session is cancelled with at least 4 hours’ notice from their session time, (i.e. the child is sick on the day) then a make up session will be offered or if the make-up session is declined, you are required to pay a 50% cancellation fee for that session.

7. If no notice is given (the session has been forgotten) or less than 4 hours’ notice is given, then no make-up session is offered, and the fee is forfeited or needs to be paid at the next tutoring session (cash payments).

8. If you are planning to go away in the term, you can opt for make-up sessions or to pay the 50% cancellation fee for those weeks to reserve your spot as long as at least 48 hours’ notice is given.

9. If the tutor is absent for any reason then you’ll be offered a make up lesson or a credit (you will not be penalised for the tutor’s absence).

Two weeks’ notice needs to be given if you wish to cease sessions all together.

What People Say

★ ★ ★ ★ ★

I am extremely happy with Penne, the tutor my daughter has been working with since her dyslexia diagnosis. Penne has been patient, understanding, and skilled in using strategies that truly support her learning needs. My daughter has grown in both confidence and ability, and it has been wonderful to see her enjoy learning again. The tailored approach, encouragement, and consistency have made such a positive difference, and I couldn’t be more grateful for the progress she has made with this support.

Tarnya Ackland

★ ★ ★ ★ ★

Our daughter has been receiving tutor lessons since she was diagnosed with dyslexia in early 2021. Penne came recommended through our daughter’s school as a possible option of incorporating private tutor lessons in her learning plan. Our daughter loves Penne and the other tutors she has had over the course of time. Our daughter has flourished in her learning and a big part of that has been to do with the confidence she has built through tutoring and the care and support shown by her tutors. We will be forever grateful for the support, kindness and guidance Penne and her team have provided our daughter.

Kylie Williams

★ ★ ★ ★ ★

Have loved working with Penne at PMB tutoring!! Thank you!!!

Katie Pawley

★ ★ ★ ★ ★

PMB Services has changed the view of learning for my son. His attitude to learning with PMB Services has given me the confidence he can achieve anything he puts his mind to. I would recommend any child in need of support to engaged with PMB Services

Leanne Clinch

★ ★ ★ ★ ★

We have been using PMB services in the tutoring space for many years. We are extremely happy with the ongoing support, learning, knowledge, and skills gained. I would highly recommend the team for tutoring with all year levels, including to year 12.

Gemma Hards

★ ★ ★ ★ ★

My has attended PMB. And now my daughter is. Penne is fantastic at working with family that have ASD. Her team are also amazing.

Sandy Barrie